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MUTUAL FORTUNE EXPRESS, INC. was established on May 24,2000 by a
team of highly experienced professionals within the shipping,
forwarding and customs brokerage industry. Certificate of
accreditation from the Philippine Shippers’ Bureau as a
Non-Vessel Operating Common Carrier or NVOCC, International
Freight Forwarder, Cargo Consolidator and Break bulk agent was
obtained on the same year. As one of the country’s emerging
leaders in the field of transportation, its track record for
thoroughness, efficiency and on-time delivery is matched only by
a reputation for dynamism, strength and commitment.
FORWARD LOOKING
We are not just any forwarding firm but also Philippines most
forward looking firm in the area of Consolidation. With clients
ranging from small mom and pop operations to some of Philippines
largest multinational companies, Mutual Fortune Express, Inc.
stays ahead of all regulatory development and provides the
services required by every type of client.
COMMITTED TO QUALITY, SERVICE, AND LEADING EDGE TECHNOLOGY AND PROCEDURES
We are committed to provide superlative service in a highly competitive market,
which increasingly demands better quality, continuous improvement, client customized programs,
leading edge technology and rapid adaptation to a constantly changing operating environment.
PRIMARY FOCUS ON TOTAL CUSTOMER SATISFACTION
Mutual Fortune Express, Inc. is in a highly competitive,
market-driven business. The expectations of clients seem to grow
daily and we are committed to meet and exceed those expectations
while ensuring that our clients are carried out in full
compliance with ever more complex legislation.
COMMITMENT TRANSLATES INTO ACTION
A commitment is not worth much if concrete steps are not
taken to ensure that the result is achieved. Consequently Mutual
Fortune Express, Inc. has embarked on an industry leading plan
to develop, measure, maintain and be able to demonstrate the
highest standards of quality in the business.
Mutual Fortune Express, Inc. has undertaken the following
initiatives:
TRAINING PERSONNEL
We have recognized that continuous improvement in quality
requires continuous improvement in the quality and skills of the
people providing the service. We have recently taken a number of
steps to keep our personnel on top of rapid changes in Freight
requirements.
WORK WITH MUTUAL FORTUNE EXPRESS, INC.
When you work with Mutual Fortune Express, Inc. a
professional team is assigned to work with you- the same team
each and every time you need help. It’s just like working with
the personal service of a small company with the added benefits
of the expertise, influence, contacts, technology and worldwide
network of a big company.
We devote our attention to the importance of our “Teamwork
Approach” and wish to continue our endeavor for the prosperity
of our customers and the service development of the Mutual group
of companies.
As an additional service to clients, Mutual Fortune Express,
Inc. perform the following:
- Tracing your shipment via Email or telephone for all consignees
- Pre-Arrival Review System
- Arrange for the delivery of your shipments with our appointed dispatch team
- Maintain and update your shipment by overnight status if requested
- Provide timely and rapid tracing of your shipments
- Answer your questions regarding logistics, etc.
TEAM PERFORMANCE STANDARD
Our Performance Standards are designed to ensure that this
commitment to equality service is met on a daily basis.
INTERNATIONAL FREIGHT SERVICES
Our specialty is within International air and ocean freight
with the most comprehensive agency network in Southeast Asian
countries including China, USA and Europe. Both import and
export services are provided.
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